How do I make a return from the EU?

Using the form provided inside your original parcel:

  1. Please note down which item(s) you’d like to return in the blank section on the return form & include the return reason code.
  2. Please use the prepaid FedEx label included, peel the label off & stick it on the parcel, removing or covering any old labels. Visit https://local.fedex.comto find your nearest FedEx station. When convenient, drop off your parcel and you’ll then be given a receipt for tracking purposes.
  3. As your return is coming from outside of the UK, you will also need to complete a commercial invoice. (Please print 3 additional copies as customs require 4 copies in total). mceclip0.pngmceclip1.png
Can’t find your answer in our support center? Contact us directly.